Shipping policy
Shipping Policy
Last updated: 1 November 2026
1. Where We Deliver
We deliver to addresses in Germany and in the following EU member states: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
We do not currently deliver to other countries. Only the countries we deliver to can be selected at checkout. No customs duties apply to deliveries within the EU.
You can also collect your order free of charge from our studio in Hamburg (see section 4).
2. Production Time
Every YUNEXA item is produced individually for you after your order is placed, so your delivery time consists of two parts: production and shipping.
Production takes 3 to 5 working days.
Working days are Monday to Friday, excluding public holidays in Hamburg. Production begins on the working day after your payment has been received or authorised.
During busy periods we will tell you before you order if production is taking longer than usual.
3. Shipping Time and Costs
| Destination | Method | Shipping time | Cost |
|---|---|---|---|
| Germany | DHL | 1–3 working days | €4.90 · free from €60 order value |
| EU countries listed above | DHL | usually 3–7 working days, depending on the country | €9.90 · free from €100 order value |
| Studio pickup, Hamburg | Pickup | — | free |
The order value includes the garment and all print and personalisation charges.
Total expected delivery time: 4 to 8 working days within Germany and usually 6 to 12 working days to other EU countries, in each case from the day after your payment is received or authorised.
All prices include the applicable statutory value added tax. The exact shipping cost for your order is shown at checkout before you complete your purchase.
4. Studio Pickup
At checkout you can choose free pickup and collect your order here:
YUNEXA Studio
Alsterkrugchaussee 587
22335 Hamburg
Please come only once you have received our email saying your order is ready, and bring your order number. Please collect your order within 4 weeks of that email. If you cannot make it in time, just let us know.
5. Order Tracking
As soon as your parcel leaves our studio you receive an email with a tracking number and a link to follow your shipment with the carrier.
6. Delays
We aim to meet the delivery times stated above. Delays can occasionally occur because of severe weather, carrier disruption or public holidays. If a significant delay arises we will contact you without delay and give you a new expected delivery date. Your statutory rights in the event of delay remain unaffected.
7. Lost or Missing Parcels
If your parcel does not arrive, or is marked as delivered but you have not received it, please contact us at service@yunexa.comwith your order number.
We will open an investigation with the carrier. Until the goods reach you, the risk of loss or damage in transit lies with us. You do not need to pursue the carrier yourself.
8. Incorrect Address or Undeliverable Parcels
Please check your delivery address carefully before completing your order. If a parcel is returned to us because the address was incomplete or incorrect, or because delivery attempts were unsuccessful, we will contact you.
We are happy to send the parcel again. Where the return was caused by an address error on your side, the cost of the second shipment is payable by you.
9. Partial Deliveries
If your order contains several items and they are not all ready at the same time, we may send them in more than one parcel. This never costs you more than the shipping charge for a single delivery.
10. Damaged Parcels
If a parcel arrives visibly damaged, please photograph the packaging before opening it where possible, and contact us at service@yunexa.com. Photographs help us settle the matter with the carrier quickly, but they are not a condition of your rights.
11. Contact
Dr. Babak Kamel
Core Tradex Company (CT CO.)
Alsterkrugchaussee 577 b
22335 Hamburg, Germany
Email: service@yunexa.com
Phone: +49 40 65067946 · +49 40 65067947