Frequently Asked Questions

How does the customisation process work?

You design your product directly at YUNEXA and see the available print areas as you go. After you order, we check your design before production. If anything is unclear or needs a technical adjustment, we'll get in touch with you.

Which print areas are available?

The available print areas depend on the product. Depending on the item, you can design the front, back or sleeves, for example. The available positions and print sizes are shown on each product.

What materials and quality do you use?

Material, fabric weight and composition vary by product. You'll find the exact details on each product page. We choose our products and print materials for quality, everyday wear and a long-lasting print.

Which sizes are available?

Sizes vary by product. Each product page shows the available sizes and the matching size details. Please check them before you order.

How long do production and delivery take?

Because your YUNEXA product is made individually for you, production time can vary by product and order. The current production and delivery time is shown when you order. Once your order has shipped, you'll receive a shipping confirmation with tracking information, where available for the chosen shipping method.

Can I return customised products?

Products made to your specifications or personalised for you are generally excluded from the statutory right of withdrawal. Your statutory rights for faulty or damaged products are of course not affected.

If something is wrong with your product, please contact us as soon as possible after receiving it, so we can look into it and find a suitable solution.